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Business

Strategy – more than a plan

Most small to moderate sized businesses have a plan, but few have a definable strategy. Which is somewhat like having a map without a destination in mind. Developing a strategy provides an over arching framework against which all business decisions, actions, culture, HR, marketing and client service is projected.

Is a Business Plan Enough?

Business plans are important tools for any owner, and in my role as a QIP practice surveyor I have seen many such plans – some brilliant and some in need of work. Not a lot of work, as most are pretty close to the mark and just need firmer time frames and outcome measures. But none […]

The Numbers That Count – what happens next?

EOFY – End of Financial Year – a time for checking how your practice is traveling. The one time per year (for most of us) when we take an interest in the financial numbers of our business. No longer a physical transfer, we deliver the electronic shoe box of invoices, bank statements, receipts, petty cash […]

The Dangerous New Person on the Team

You’ve done it. You have seen the need for more talent in your team. You have taken the bold step of advertising or letting people know you are hiring. You have screened, interviewed, interviewed again, worried, calculated, negotiated a remuneration package and agreed on a start date. All done. Except for the ticking time bomb […]

Men’s Health Tip for Health Professionals

Communication As a health professional there are two singularities when working with men that amuse and concern me. The first is their ability to understand all the good health messages (exercise, nutrition, sleep, etc) and the risks associated with non-compliance yet continue to engage in a fierce campaign of non-compliance. The second is their concept […]

The Huddle

American sports utilise the Huddle extensively: the action is interrupted by meetings of the participants to review and implement strategy. For example, in basketball there is the time out and in American football the quarterback calls a huddle pretty much before every play. In golf the player and caddie huddle all over the course. The […]

Post Holiday Desk

How did you feel arriving back to your work desk after the holiday break? Did the sight of it fill you with excitement for a clean start for 2016? Or were you confronted by the unfinished work of last year? Client files waiting for discharge notes, letters to stakeholders, follow up calls, reports to insurers […]

5 Hints for Successfully Managing People

Human Resource Management evolved from personnel departments which were previously called common sense. However the gradual  disappearance of common sense from modern life has allowed a new professional body to arise who are experts in managing humans for improved performance. My experience working at the pointy end of sports science and medicine for twenty years […]

Strategic Learning – Do You Have a PD Plan?

I recall in my early days of practicing, I pretty much did every PD course available. Which was not difficult and probably only took three or four weekends per year. My how times have changed, you could fill every weekend now if you set your mind to it. We are spoiled for choice with a […]

How do Clients Judge You?

One of the best feelings in our work is when a new patient answers the question, ‘Why have you come to see me?’ with ‘Because I was told you are the best’. This has two great benefits, firstly my ego gets a stroke (although my wife may suggest this is neither a benefit nor necessary), […]