Displaying posts tagged with

“value”

Strategy – more than a plan

Most small to moderate sized businesses have a plan, but few have a definable strategy. Which is somewhat like having a map without a destination in mind. Developing a strategy provides an over arching framework against which all business decisions, actions, culture, HR, marketing and client service is projected.

How do Clients Judge You?

One of the best feelings in our work is when a new patient answers the question, ‘Why have you come to see me?’ with ‘Because I was told you are the best’. This has two great benefits, firstly my ego gets a stroke (although my wife may suggest this is neither a benefit nor necessary), […]