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Business

Is it Possible to Overservice a Private Client?

This was a question posed to me by a participant at a business workshop and my immediate response was, ‘Good Question’. This is a time honoured strategy to gain time to formulate a considered answer thus avoiding saying something like, ‘You wish,’ or ‘How do you mean?’ If a considered answer still remains elusive, the […]

Value In Practice – new workshop for health professionals

Your business is based on value. The giving of value to clients, referrers and other stakeholders, and the receiving of fair value in return. Value In Practice is a three hour workshop looking at three aspects of Value In Practice, they are: Valuing your service and putting an appropriate price on it.  What do you […]

Why do they leave? This is a good place to work.

I was chatting with a respected, long term physio colleague recently and he pinned me with the question, ‘How long do you expect physios to stay?’ Meaning, what is a realistic expectation for professional staff turnover? I asked him some further questions and it seemed a more common problem with recent graduates (one, two or […]

Workplace Dynamics – organisational behaviour

Managing Organisational Behaviour One of the great privileges of owning your own business is you get to decide who you work alongside. You have the right and responsibility to select the people with whom you will spend huge amount of your time. And every time you make a change by removing, adding or replacing a […]

Healthy is the new Safety

While giving a presentation last week as part of National Men’s Health Week, it occurred to me there were parallels between safety culture in the workplace and the strategies of healthful living. I wonder if my men’s health education work would be more ‘sticky’ if I pursued this line of thought by helping men to […]

Speaking – Lessons from the School of Hard Audiences

I heard recently of a conference at which speakers were banned from using PowerPoint.  The reason given was to give speakers an opportunity to show their skills at, well, speaking.  I got thinking about the difference between a speaker and a presenter. They are both legitimate roles and I have filled them both.  I have […]

Management by Stealth

I may be a little slow at times, but I reckon I have finally worked it out.  My wonderful wife Mary has for some time talked of us getting some chickens to produce quality home grown eggs.  Of course, I pointed out that we don’t have a chicken run, there are foxes around, we have […]

Prevention is OK – if within budget

I was reading a very interesting article on Medscape this week which makes the point that preventative medicine is quite likely the only healthcare area in which cost is the prime driver. Holding preventative medicine to a cost standard is something not practiced in disease care where a cure is the prime driver irrespective of […]

Operational Breakdown

I recently picked up a brochure on relationship breakdown (planning to pass it to a mate who is going through some tough times) and took a moment to read it. There was a list of  ’10 Sure Ways to Breakdown’ and I realised much of the list applies to managing people in the workplace.  So, borrowing […]

Health – Taking It For Granted

Once again I am reminded of how our personal productivity is determined by our energy and health status.  Just prior to boarding a long haul international flight home recently, I got an upper respiratory tract infection.  Almost forty hours of transit (complete with two delays) is not a tonic for recovery.  Once home I deteriorated further […]